Purpose – The purpose of this paper is to provide the structure needed to create an in-house training program for libraries as a means for improving staff competencies during periods of economic problems. Design/methodology/approach – The paper pulls information from the business environment and gives a human resources perspective on training programs used in companies that also have limited financial means. Findings – The information and structure provided for development of a training program has had proven results. Practical implications – This information will require action on the part of libraries interested in gaining this advantage. Originality/value – These proven methods and steps can increase a library's case when seeking to justify allocation of resources and will add value to the organization as it serves its primary clientele.
